A question that I sometime get from customers is with regards to missing functionality in the web client. More specifically around export to excel, mail merge or the write to functionality. When logging in the default way this functionality seems to be missing, however with a simple selection choice at log-in time these functions can be enabled. To enable all of these goodies select the ‘Use ActiveMail this time’ option. Selecting this option will prompt the user to download some ActiveX controls but as soon as they are logged in these desired features will be available.