I was having a problem with VS 2008 that seemed quite strange. After playing around with it for a while to see if It was something I could fix I decided to send off an email to Microsoft. I composed and sent an email to Scott Guthrie who is one of the heads at Dev Div. I did not expect to get a reply specifically but was just venting.
No more then an hour did I get a reply from Scott, but also the letter was CC’d into dev and before the end of the day a SDET was on the phone with me trying to replicate the issues.
It looks like the issue was an anomaly as it has not occurred since and we could not reproduce it however I was most certainly impressed by the response that I got from Scott and his team.